WHO Readiness Platform

Overview

Triveous collaborated with the World Health Organization (WHO) to design the Health Emergency Readiness Intelligence Dashboard—a strategic tool to help countries assess and act on their preparedness for health emergencies. By creating clear, actionable, and data-driven interfaces, the platform empowers WHO and national health agencies to visualize risks, track readiness, and coordinate responses with greater precision. The project reflects WHO’s emphasis on proactive readiness and Triveous's strength in human-centered design for public health impact.

Problem

In the wake of recent global health crises, the need for timely, data-driven emergency readiness has grown significantly. However, the processes to assess and monitor preparedness were often fragmented, varied across regions, and not always easy to compare. There was no unified interface that brought together key indicators like risk levels, checklist progress, and policy alignment in one place.

To strengthen proactive health emergency response, WHO sought to pilot a platform that could bring clarity and consistency to readiness assessments across different countries—starting with Nigeria and Indonesia.

Solution

Triveous partnered closely with WHO’s public health and technical teams to design a system that could address both global coordination and local implementation needs:

• User Research & Information Architecture
  Conducted interviews with WHO stakeholders across regions to map existing workflows, understand reporting challenges, and identify priority data flows.
  
  
• UX & UI Design of the Dashboard
  Designed a modular interface showing regional readiness checklists, epidemic trends, strategic risks, and donor activity—all organized for decision-making at various levels.
  
  
• Design for Scale and Adaptability
  Created flexible design components and templates that could be adapted for different countries, hazards (e.g., cholera, Ebola), and assessment protocols.
  
  
• Prototyping & Handoff
  Delivered detailed interactive prototypes and visual specifications for implementation by WHO’s development partners and in-country teams.
  
  

Outcome

• Clarity at Scale
  Provided a unified interface for viewing and comparing health emergency readiness across countries and sub-national regions.
  
  
• Actionable Dashboards
  Helped visualize readiness indicators such as checklist completion rates, epidemic levels, strategic risks, and priority actions—enabling faster decision-making.
  
  
• Improved Collaboration
  Enhanced coordination between WHO regional offices, country ministries, and global teams by aligning on a shared visual and data framework.
  
  
• Successful Pilots in Nigeria and Indonesia
  The dashboard was piloted in these two countries to test usability, impact, and integration into field operations—helping uncover real-world gaps and improve data quality and response speed.